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Privacy policy

At Prestazione, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, and how we safeguard it.

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1. Personal Data We Process

We may process the following categories of personal data:

  • Contact Information: Name, address, phone number, email address.

  • Account Details: Username, password (stored securely in hashed form).

  • Payment Information: Bank details, payment history (processed via secure payment gateways).

  • Order Information: Purchase history, delivery address.

  • Technical Information: IP address, browser type, device information, location data (if shared).

  • Communication Information: Emails, messages, or other correspondence.

 

2. Purposes of Data Processing

We process your data for the following purposes:

  • Order Fulfillment: To process, deliver, and manage your purchases.

  • Customer Support: To respond to inquiries and handle complaints.

  • Marketing: To send personalized offers and newsletters (only with your consent).

  • Service Improvements: To analyze and enhance our website and services.

  • Legal Obligations: To comply with tax or other legal requirements.

 

3. Legal Basis for Processing

The processing of your data is based on:

  • Your consent (e.g., for newsletters or cookies).

  • The necessity to fulfill a contract (e.g., to process your order).

  • Legal obligations.

  • Legitimate interests (e.g., fraud prevention, website analytics).

 

4. Retention Periods

We retain your data only as long as necessary for the purposes outlined above or as required by law. For example:

  • Order details: 7 years (for tax compliance).

  • Newsletter subscriptions: Until you unsubscribe.

  • Customer service communications: Up to 1 year after the last interaction.

 

5. Sharing Data with Third Parties

We only share your data with third parties when necessary to provide our services or comply with the law, such as:

  • Payment Providers: To process transactions securely.

  • Delivery Partners: To ensure your orders are shipped to you.

  • IT Service Providers: For website hosting and maintenance.

  • Government Authorities: If required by law.

We have data processing agreements with these parties to ensure your data is protected.

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6. Cookies and Similar Technologies

Our website uses cookies to enhance your experience:

  • Functional Cookies: Essential for website operation.

  • Analytical Cookies: To gather insights for improving our website (data anonymized).

  • Marketing Cookies: To deliver tailored advertisements (only with your consent).

You will be prompted to manage your cookie preferences when you first visit our website. You can adjust these preferences at any time through your browser or our site settings.

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7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request corrections to any inaccurate data.

  • Deletion: Request the deletion of your data (unless we are legally required to retain it).

  • Restriction: Request limitations on how your data is processed.

  • Data Portability: Request your data in a machine-readable format.

  • Objection: Object to the processing of your data for certain purposes, such as marketing.

To exercise these rights, please contact us at info@prestazione.store We will respond within 30 days.

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8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Examples include:

  • Secure connections (SSL encryption).

  • Restricted access to data.

  • Regular system monitoring and updates.

 

9. Changes to This Privacy Policy

We may update this policy from time to time. The most recent version will always be available on our website. We encourage you to review it regularly to stay informed about how we protect your data.

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10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:
Email:info@pretazione.store

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If you are dissatisfied with our response, you have the right to file a complaint with the relevant data protection authority in your country. In the Netherlands, this is the Autoriteit Persoonsgegevens, accessible via www.autoriteitpersoonsgegevens.nl.

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